Refund policy

RETURN & EXCHANGE POLICY

WE WANT YOU TO LOVE YOUR PURCHASE. IF SOMETHING ISN’T RIGHT, WE’RE HERE TO HELP.

ELIGIBLE RETURNS:
YOU MAY RETURN UNOPENED, UNUSED PRODUCTS IN ORIGINAL PACKAGING WITHIN 10 DAYS OF DELIVERY FOR a Salon 833 product CREDIT on future retail purchase OR EXCHANGE. (Salon 833 product purchase CREDIT DOES NOT APPLY TO SALON SERVICES). Credit will be applied to your Salon 833 profile upon receipt. 

HAIR TOOLS MUST BE UNUSED AND IN ORIGINAL PACKAGING TO BE ELIGIBLE FOR RETURN.

NON-RETURNABLE ITEMS:

  • OPENED OR USED HAIR CARE PRODUCTS
  • HAIR BRUSHES OR COMBS (FOR HYGIENE REASONS)
  • FINAL SALE OR CLEARANCE ITEMS
  • GIFT CARDS

HOW TO START A RETURN:
EMAIL US AT Salon833@gmail.com WITH YOUR ORDER NUMBER AND REASON FOR RETURN. APPROVED RETURNS MUST BE SHIPPED BACK AT THE CUSTOMER’S EXPENSE.